The Customer Communications Representative performs all job activities in both patient and appointment scheduling and telephone operation. The employee will be responsible for handling all outside telephone calls to the Center and processing them accordingly. Assists patients needing appointments and provides them with accurate information regarding their appointments. Observes customer services standard in dealing with people both in person and on the telephone. Provides accurate direction and instructions to customers when they enter the center. This position will be responsible for two major aspects of the various evidence-based practices: ensuring fidelity to the various models and overseeing outcome data. This would include but not be limited to the following responsibilities: Answers all incoming calls timely based on standards set by the center and directs the calls to appropriate departments or staff. (Lynwood, USC, and Eisner). Answers questions regarding clinic services and appointment-related information; directs questions to appropriate staff or department. Makes appointments for all clinical and support services. Patients may make an appointment on their way out after a clinic visit or by telephone.
Qualifications and requirements:
High school graduate or equivalency.
Knowledge of medical terminology.
Experience with business equipment; must learn the center's computer and telephone system within 3 months of hire.
Must learn procedures in appointment telephone operator within 3 months of cross-training.
Demonstrate excellent telephone and customer services relation skills.
Must flexible with his/her hours.
We are a quality-focused federally qualified health center dedicated to improving the physical, social, and emotional well-being of people in the communities we serve, regardless of income.
Location/Region: Los Angeles, CA (US)