Title: Systems Administrator
Reports To: Information Services Manager
Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” This position provides quality support with a high degree of customer satisfaction, accuracy, and timely completion. The Systems Administrator will provide support in the implementation, support, and operation of integrated systems solutions.
Duties and Responsibilities
Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
I promise to be mindful of your time with fast, efficient, courteous and friendly service.
I promise to demonstrate integrity in all of my interactions.
I promise to always treat you with dignity and respect.
I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service and solutions.
I promise to safeguard the security and confidential nature of your financial information.
I promise to greet you with a smile and thank you for your business when your transaction is completed.
I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
60% - Perform network infrastructure and maintenance tasks; LAN administration and maintenance tasks; independently install, maintain, and trouble-shoot PC hardware/software and resolve the majority of user and workstation problems; provide ATM hardware and vendor coordinated support and maintenance.
20% - Operate and monitor computer equipment and peripheral devices to minimize network outages, access, and downtime.
20% - Perform network documentation of infrastructure, configurations and application specific processes and procedures.
It is the responsibility of the Systems Administrator to ensure that computer systems are working efficiently. The job responsibilities include:
Installation and configuration of computer systems.
Operate and maintain system hardware and software.
Ensure that system hardware, software, operating systems and procedures conform to APCU standards.
Troubleshoot problems reported by users.
Collect data to monitor system efficiency.
Oversee LAN, WAN, INTRANET and Internet connectivity issues.
Provide system and network security in some cases.
Train peers and junior workers.
Communicate about any system failure to the users and update them about the possible uptime.
Proactively suggests improvements to reduce incoming requests, and improve overall service while providing a high degree of customer satisfaction, technical expertise, and accuracy in a timely manner.
Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Other duties as assigned.
Previous systems administration experience required.
The ability to maintain and troubleshoot network, hardware and software systems; document operational issues; read and understand technical material; and communicate with vendors and other staff.
Able to execute multiple complex projects within required timelines and expectations.
Demonstrated analytical and problem-solving skills, attention to detail, exceptional organizational, and decision-making skills.
Must be able to anticipate and avoid equipment and system problems through proper maintenance.
Periodic weekend and night overtime required.
Physical Job Requirements:
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc.
Must be able to lift and/or carry weights of 20 to 50 lbs., bend, stoop, and squat and provide reasonable transportation to all company owned locations and events.
Able to sit for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
History of Atlanta Postal Credit Union (APCU)
Atlanta Postal Credit Union, chartered in 1925, is Georgia's oldest credit union. APCU is among the largest credit unions in the nation.
Our founders, whose primary goal was to provide affordable financial services to fellow employees and their families, founded APCU. Like thousands of other credit unions around the world, APCU is a member-owned, not-for-profit financial cooperative, founded on the premise that working people need a safe and sound place to save and borrow money. Our guiding principles are unique: only people who are credit union members can borrow here, loans should be for prudent and productive purposes, and a person's character and desire to repay a loan are considered as important as a person's income.
From an initial investment of $2,505 in 1925, APCU's assets have grown to over $2 billion and membership is now in excess of 100,000 members. Members nationwide enjoy a full complement of financial products and services designed to save them money.
APCU brings members together to improve their way of life. Quite simply, we are people helping people.
Location/Region: Atlanta, GA (US)